Lorne Stewart Facilities

Making the difference

One System
One Solution

Information Management Systems (iMS)

At the heart of our management operations is our very own Information Management System known simply as our iMS. Developed by our in house software team, iMS has been in operation since 2003 and handles all of our planned and reactive tasks across the UK.

Unlike most off the shelf CAFM systems, iMS can very quickly be tailored to suit the requirements of any client and being web based it needs only a browser and internet connection to get it up and running. Our customers can be given access to real time job information via a login and password meaning that you can get the information that you need at any time of the day or night on any IT platform or mobile device.

Task Management

Everyone connected - everywhere

Having quality real time data is a key factor in ensuring that jobs are managed from inception to completion and our in house developed, tried and tested iMS software ensures that we have visibility of our mobile and site based activities 24 hours a day. iMS is a great tool for our clients too and is able to provide a wealth of information on demand as well as a suite of reports that can be scheduled to run at a time with a great choice of delivery options giving the data that you need in most of the proprietary formats that are in use today.

iMS enables our service centre team to manage multiple job requests across the UK and can be configured to show jobs by latest logged, priority or geography enabling our agents to allocate work efficiently to our field based staff. Every job logged on to the system is allocated a unique ID number that remains with the job right through to invoicing stage ensuring that all jobs can be traced throughout the system.

New jobs are allocated a priority based on the contract agreed KPI's with actual job status being updated in real time as jobs are progressed through to completion via the tablets and smart devices carried by our field based teams.

Focused Customer Services

24/7/365 response

  • Customer focused contract management with senior level escalation channels
  • In House service delivery – Core Works
  • 24/7/365 service delivery through our Customer Support Centre (CSC)
  • CAFM system (iMS) with Web access in real-time at no cost to you
  • Specialist supply chain partners to support our on-site service delivery
  • Highest levels of customer service