Lorne Stewart Group

Career Case studies

Paul Simon

Small Works Manager

Having successfully applied for an apprenticeship with Lorne Stewart in 1990, we have seen Paul develop over the past 26 years to become a respected and valued member of our team here in Cardiff.

During his apprenticeship he won the HVCA and DENJIC Apprentice Award in 1992, and whilst undertaking his degree, he was awarded the “Best Student” by the South Wales Institute of Engineers and he gained the CIBSE Student Prize for BEng. Building Services in 2011.

From working on sites and gaining experience in the office, Paul has gradually built up the maintenance section at Cardiff, especially the catering and air conditioning areas where there is a constant demand for quality, highly trained and reliable engineers. Within his section, Paul undertakes and oversees mechanical and electrical contracts and small works projects and has created a successful team of operatives.

Paul commented
“Having started as an apprentice with Lorne Stewart, I have been given every opportunity to fulfil my career potential within the Company. I have experienced many of the roles which I now manage as the Small Works Manager; this affords me a first-hand understanding of the inner workings of the department and enables me to maximise the departments output”.

Sarah Jones

Customer Care Manager

Sarah has worked at Lorne Stewart since 2006, and started out as a Helpdesk Operative through an agency covering annual leave.

After 12 months it was decided that Lorne Stewart would turn the 9am – 5pm Helpdesk into a 247/365 support centre. During this transition Sarah was involved in writing the literature and conducting the training programme to recruit the new staff. Sarah was then appointed as the Customer Support Supervisor reporting to the Customer Support Manager and would oversee the daily running of the centre ensure KPIs had been met.

Sarah then moved on from her role as supervisor into the operations department where she reported direct to the Senior Operations Manager as a Contract Administrator and was involved in developing new processes and procedures with regards to the engineers timesheets and client payment applications which are still presently used in the business.

After this she moved into an Assistant Surveyor role where she was involved in writing tenders, delivering presentations to the client, asset collections, contract set up and asset management and oversaw the works completed by the contract administrators.

Recently Sarah has been appointed as the Customer Care Manager back to her roots overseeing the Customer Support Centre. There they are undergoing some exciting changes which Sarah is in charge of delivering, along with training and supporting her team and our internal and external clients, building strong relationships and assisting in other developments ongoing throughout the business.

Sarah commented:
“It has been a pleasure to work and grow within Lorne Stewart and by having the opportunity to work through different departments and job roles it gives me a great overall picture of our business. The knowledge I have gained I intend to pass onto my team within the Customer Support Centre making us an integral part of the Lorne Stewart customer experience”

Steve Thomas

Operations Manager

In 2005 Steve Thomas joined our team at Cardiff where he plans, directs and co-ordinates all the main contracts. By dealing with the day-to-day activities, overseeing the Project Engineers, planning and controlling changes, managing quality assurance, researching new methods of efficiency, Steve plays a vital role at the Cardiff office.

He is currently involved in a large number of projects covering South and West Wales, where his interpersonal skills have come to the fore when dealing with many types of people at all levels in a direct but diplomatic way, providing strong support to both Lorne Stewart and the client.

Steve commented
“I like to make sure the Branch is running as well as it possibly can and aim to provide a smooth efficient service that meets the expectations and needs of our clients. My main aims are to improve performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. Lorne Stewart have given me the opportunities to grow and the support to enable me to continue to provide a good service to our clients”.

Cyril Locke

Regional Director

Cyril has worked at Lorne Stewart since 1991. He came to us highly recommended as a Supervisor and following his keen and exacting approach, progressed through the ranks from Contracts Manager to his current position of Regional Director.

His scope of works has covered all sectors from small to large, comprehensive projects where his eye for detail has facilitated many projects, such as RAF St Athan, LG Newport and the Design for Life project at Ysbyty Ystrad Fawr in Caerphilly to their successful handover and completion.

Cyril commented
“Lorne Stewart have supported me through the last 25 years and I’ve had encouragement from management throughout. I thrive on the challenges that come my way and thoroughly enjoy working as part of the Lorne Stewart team”.

Cyril has the ability to see the bigger picture as well as the finer details and has a good understanding of customer/client requirements. By building and maintaining credibility with customers and staff, Cyril has continually kept the Cardiff branch in the top three of the Lorne Stewart branches throughout the country.

Peter Bastin

Technical Director

Peter has worked for Lorne Stewart since 1988, starting as a contracts engineer in our Plymouth office. He joined the business after serving his technical apprenticeship with Haden Young in Torquay and Bristol.

Ambitious to progress he ascended through the ranks to become a branch manager of the Plymouth office in 1996 and then onwards to the Regional Director of the South West Region in 2004. He was responsible for the opening our successful Redruth office and starting a pre fabrication business in Exeter, being the forerunner to our MDSL module and offsite manufacturing facility in Telford.

Having a forte for innovation, continuous improvement, and design solutions our current CEO Mr Mathew promoted Peter to his current role of technical director for the group in 2012.

Peter commented
“I consider I have been very fortunate over nearly three decades to have had the progression opportunities within Lorne Stewart, as well as been given the freedom over the years to develop new concepts, processes, and procedures allowing me to continuously improve myself and the business. Every day brings new challenges with problems to solve, new technologies and ideas to consider and a chance to make a difference.”

Kyle Van Dolah-Evans

Planning Engineer

Kyle Van Dolah-Evans, Graduate MSc, has worked at Lorne Stewart since March 2015. She joined the company on a temporary basis as maternity cover. At the end of her temporary contract she transitioned into providing SHEQ support for the Birmingham office and job sites.

With this site based experience and previous programming knowledge, Kyle was able to move into the role of Trainee Planning Engineer. Trained on Asta Project Planning software, she is now the planner for the Birmingham office. Kyle provides programmes and planning support for projects in her region from tender to commissioning. In addition to creating and tracking programmes, she writes weekly reports which detail both the progress and constraints faced by the engineers on site. Kyle assists with the integrated project delivery between the operational and commercial teams.

Kyle commented
“I have appreciated the opportunity to work and grow within Lorne Stewart. By visiting the various sites each week I have been able to broaden my practical knowledge of the M&E services, allowing me to successfully shift my skill set from the world of biology and bio-medical sciences to that of engineering. This knowledge has given me an invaluable view of the business overall, and I look forward to being able to develop this knowledge with Lorne Stewart.”